28 April 2021

Toyota is Australia's Most Trusted Car Brand

Toyota is Australia's most trusted car brand
Toyota is Australia's most trusted car brand

Toyota has cemented its position as Australia's most trusted car brand during the COVID-19 pandemic and emerging economic recovery, according to the results of a national survey released today.

The country's top-selling automotive brand was named as the top-ranked car company in the 2021 Reader's Digest Most Trusted Brands survey.

It is the 16th year in a row that Toyota Australia has been recognised as having the highest level of consumer trust in the local industry.

The national survey, conducted by independent consultancy Catalyst Research, asks thousands of ordinary Australians for their opinions on what brands are important to them.

Reader's Digest said trust remains essential as organisations look at fresh ways to maintain and build stronger connections with their customers.

It said the winners are brands recognised by consumers as being consistently reliable and value for money, whatever the economic climate.

Toyota Australia Vice President Sales and Marketing Sean Hanley said a priority for the company, its employees and dealers was to deliver a vehicle ownership experience that is the best in the industry.

"At Toyota, we've been very fortunate to be able to move quickly to overcome challenges and build exceptional customer loyalty," Mr Hanley said.

"We are extremely grateful that so many Australians continue to put their trust in Toyota to deliver quality vehicles and services, especially in tough times," he said.

 

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Dear Valued Guests

There is no doubt COVID-19 has heightened our awareness of health and safety concerns.  So we thought you might want to know what steps we're taking to keep our staff and guests safe.

Precautions we are taking include:

  • Taking every team member's temperature each morning
  • Making hand sanitiser readily available throughout the dealership
  • Informing and educating our staff on hygiene and social distancing
  • Encouraging our team to take time off if they show any signs of ill health 
  • Disinfecting counters, tables, and furniture twice daily
  • Increasing the depth of our nightly site clean

If you are still concerned about having your vehicle serviced you may wish to use our Contactless Service Option.  Simply follow the instructions:

  • Drop your keys off in our Early Bird Key Box located on the wall at Service
  • Pay over the phone when your car is completed
  • Pick up your keys and you're away

We will continue to stay up to date with the latest government advice and commmit to doing whatever is required to minimise risk for all staff and guests.

If you have any questions regarding our COVID-19 policy please let us know by calling 03 5559 0000 or email us