26 May 2021

Toyota Australia Recalls Vehicles due to Fuel Pumps

Toyota Australia has today announced that it will initiate a safety recall on C-HR model produced between October 2019 to April 2021.

The involved vehicles are equipped with a high-pressure fuel pump for the direct injection system, which may develop cracks over time leading to fuel leakage.

For all involved vehicles, Warrnambool Toyota will inspect the fuel pump and if necessary replace the fuel pump with an improved one free of charge to owners.

Depending on the vehicle, it is expected that it will take approximately 2 hours to replace the fuel pump. However, based on the Dealer's work schedule, it may be necessary for the owner to make the vehicle available for a longer period of time.

Toyota Australia will provide all owners of involved vehicles details of this safety recall campaign by SMS, email and mail to their last known mobile number, email or postal address. Owners are asked to keep their contact details up to date with Toyota so future communications can be received.

Owners with additional questions are asked to please contact Warrnambool Toyota in the first instance or the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8:00am to 6:00pm AEST). Please quote your 17-digit Vehicle Identification Number (VIN).

Q&A

Q1. How many C-HR vehicle are involved in Australia?
A1. In this recall, approximately of 7,600 vehicles are affected in Australia.

The full list of all involved vehicles is below.
 

MODEL NAME VERSION WMI VDS CD VIN RANGE PRODUCTION RANGE
FROM TO FROM TO
C-HR NGX10 JTN KY3BX # 01020275 01027158 October 2019 March 2021
NGX50 LY3FX 01007756 01009603 October 2019 April 2021

Note: Although the involved vehicles are within the above VIN ranges, not all vehicles in these VIN ranges were sold in the Australian market.
(#) indicates additional check digit (alpha or numeric).


Q2. What is the condition?
A2. The subject vehicles are equipped with a high-pressure fuel pump for the direct injection system.
During a specific production period, cracks may develop on the weld ring of the fuel solenoid and on the discharge side of the fuel pump due to insufficient pressure resistance performance. This may cause damage or wear within the fuel pump which could lead to fuel leakage.

SQ1. Are there any symptoms/warnings before the condition appears in the vehicle?
A: No.

SQ2. Are there any other symptoms once the condition appears in the vehicle?
Yes, in some instances fuel odour may be noticeable.

Q3. What does the remedy involve?
A3. For all involved vehicles, Toyota dealers will inspect all vehicles and if applicable will replace the high-pressure fuel pump with an improved one free of charge to customers.

Q4. How long will the remedy take?
A4. It will take approximately 2 hours. However, based on the Dealer's work schedule, it may be necessary for the owner to make the vehicle available for a longer period of time.

Q5. Can I continue to drive my vehicle until repairs are completed?
A5. Yes, you can continue to drive your vehicle, however we request owners to get in contact with their local/preferred Toyota dealership to arrange a vehicle inspection. In the meantime, if you have any questions, please contact Warrnambool Toyota or the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8.00am-6.00pm AEST).

Q6. Does this condition affect other Toyota models?
A6. Only Toyota models mentioned in the VIN range in the table at question 1 are involved in the Australian market. Due to a number of differences in the fuel pump, other Toyota models in Australia are not involved in this recall.

Q7. My vehicle is in the affected production range. What should I do?
A7. Please contact Warrnambool Toyota to verify if your vehicle is affected. Alternatively, please contact the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8:00am to 6:00pm AEST). Please quote your Vehicle Identification Number (VIN).

Q8. Where can I find my VIN?
A8. VIN number location varies by model. For information on how to find the VIN position specific to your vehicle, please search "vehicle identification number" in the alphabetical index at the rear of your Owner's Manual.

Q9. I'm reluctant to visit Warrnambool Toyota​ due to COVID-19. How can you help?
A9. You can be assured that Warrnambool Toyota are well-positioned to assist you in ways that prioritise your well-being and that of our dealership staff. For your peace of mind, our dealers have implemented intensive cleaning, hygiene and social-distancing measures, based on best-practice advice from government and health authorities. Warrnambool Toyota will be able to assist in addressing your specific concern as well as any other questions you may have.
 

Enquire at Warrnambool Toyota today

Back to News

Dear Valued Guests

There is no doubt COVID-19 has heightened our awareness of health and safety concerns.  So we thought you might want to know what steps we're taking to keep our staff and guests safe.

Precautions we are taking include:

  • Taking every team member's temperature each morning
  • Making hand sanitiser readily available throughout the dealership
  • Informing and educating our staff on hygiene and social distancing
  • Encouraging our team to take time off if they show any signs of ill health 
  • Disinfecting counters, tables, and furniture twice daily
  • Increasing the depth of our nightly site clean

If you are still concerned about having your vehicle serviced you may wish to use our Contactless Service Option.  Simply follow the instructions:

  • Drop your keys off in our Early Bird Key Box located on the wall at Service
  • Pay over the phone when your car is completed
  • Pick up your keys and you're away

We will continue to stay up to date with the latest government advice and commmit to doing whatever is required to minimise risk for all staff and guests.

If you have any questions regarding our COVID-19 policy please let us know by calling 03 5559 0000 or email us