10 June 2022

DPF Class Action Appeal: Toyota Statement

Toyota has been and remains committed to assisting any customer whose vehicle experiences the DPF issue and to providing free-of-charge repairs.

We have today lodged an appeal in the Federal Court of Australia.

Toyota's appeal includes challenges to the factual and legal basis for the award of damages, particularly in circumstances where many of the group members did not experience the DPF issue.

At the same time, we understand some customers have experienced inconvenience and discomfort from this issue. For this we apologise. We have worked continuously since becoming aware of DPF concerns on an effective resolution for affected customers.

At every step, we have implemented customer focused and technically grounded remedies to resolve customers' concerns.

For further information about how Toyota has supported customers, please visit: www.toyota.com.au/support/dpfinformation

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Dear Valued Guests

There is no doubt COVID-19 has heightened our awareness of health and safety concerns.  So we thought you might want to know what steps we're taking to keep our staff and guests safe.

Precautions we are taking include:

  • Taking every team member's temperature each morning
  • Making hand sanitiser readily available throughout the dealership
  • Informing and educating our staff on hygiene and social distancing
  • Encouraging our team to take time off if they show any signs of ill health 
  • Disinfecting counters, tables, and furniture twice daily
  • Increasing the depth of our nightly site clean

If you are still concerned about having your vehicle serviced you may wish to use our Contactless Service Option.  Simply follow the instructions:

  • Drop your keys off in our Early Bird Key Box located on the wall at Service
  • Pay over the phone when your car is completed
  • Pick up your keys and you're away

We will continue to stay up to date with the latest government advice and commmit to doing whatever is required to minimise risk for all staff and guests.

If you have any questions regarding our COVID-19 policy please let us know by calling 03 5559 0000 or email us